- To replace an issued certificate from RapidSSL Security Console, refer to INFO3575.
- To replace a purchased RapidSSL certificate from a Partner, follow the instructions below.
Watch RapidSSL's Tutorial Videos for a more visual experience!
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Step 2: Access the RapidSSL User Portal
- Browse to https://products.geotrust.com/geocenter/reissuance/reissue.do
- Provide the following information:
• The fully qualified domain name (common name) or Order ID for the certificate.
• An email address contained on the order records.
• The 5 digit code from the captcha image.
- You may be presented with a list of order numbers. Select Request Access against the current order ID, the reissue option will not be available on previous versions of the certificate.
- An email will be sent to the technical contact email address specified above
- Click on the link listed in the email to enter the User Portal
- Click the Reissue Certificate option in the left hand column
NOTE: If the Reissue option is not available or disabled please contact Customer Support Department to request a manual re-issuance.
Chat: Chat support
- On the following screen select your Hashing Algorithm, then copy and paste the new CSR
- Select the Subscriber Agreement, click Submit
- After the order is approved the certificate will be re-issued
- The Common Name can not be changed with a reissue
- RapidSSL - requires a manual approval through domain authorization e-mail for certificate re-issuance
Step 3: RapidSSL Certificate installation
For certificate installation steps please click here for documentation.