Error when connection to secure page via Firefox 3 : "SSL received a record that exceeded the maximum permissible length."

Solution ID:    SO10837    Updated:    07/27/2016


Although certificate is install without error on Cpanel 11, when connecting to website, the following error occurred:

SSL received a record that exceeded the maximum permissible length.

This is a Firefox 3 specific error.  This can occur if Cpanel 11 is not configured correctly to use SSL connection.

Check the following:

  1. Correct certificate and private key pair are used. Please click here for documentation.
  2. Check that a dedicated IP is set, and the default port 443 is open for the website.


RapidSSL has made efforts to ensure the accuracy and completeness of the information in this document. However, RapidSSL makes no warranties of any kind (whether express, implied or statutory) with respect to the information contained herein. RapidSSL assumes no liability to any party for any loss or damage (whether direct or indirect) caused by any errors, omissions, or statements of any kind contained in this document.  Further, RapidSSL assumes no liability arising from the application or use of the product or service described herein and specifically disclaims any representation that the products or services described herein do not infringe upon any existing or future intellectual property rights. Nothing herein grants the reader any license to make, use, or sell equipment or products constructed in accordance with this document. Finally, all rights and privileges related to any intellectual property right described herein are vested in the patent, trademark, or service mark owner, and no other person may exercise such rights without express permission, authority, or license secured from the patent, trademark, or service mark owner. RapidSSL reserves the right to make changes to any information herein without further notice.

Contact Support

US Support:

Order Processing

Technical Support

European Support:

Order Processing

Technical Support

SSL digital certificates sales live chat.

Find Answers

Search Tips