When installing certificate into iChain certificate status is "CSR in Progress"

Solution ID:    SO10733    Updated:    03/23/2012


When installing RapidSSL certificate into iChain certificate status remains " CSR in Progress "


This issue can occur if the CA root certificate is not installed together with the certificate. .


To resolve this issue, download the RapidSSL ca root certificate and install it together with the server certificate, with the following steps:

1)  The root certificates are available online for viewing and download at the following url:


The correct root certificate for your RapidSSL certificate is: Equifax Secure Certificate Authority

2) Install the required CA certificate and server certificate into iChain.

Please view the IChain support documentation with regards to this issue and the installation process:


Document Id: 7000246



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